SHIPPING & RETURNS

WE CARE A LOT ABOUT YOU

 

We ship worldwide using Fedex, SDA, UPS and TNT.

  • Italy

We offer free shipping to all orders across Italy on all orders over 50 €, which will automatically be added at the check out. A shipping cost of 7 € will be charged for all orders under 50 €The delivery is made with SDA, DHL, Bartolini or UPS and it requires 3 to 5 working days. 

Same day delivery is available for MILANO area only, with orders before 10 AM. Contact Us if you need it. 

  • Europe, USA and Canada
We offer free shipping on all orders over 150 €, which will automatically be added at the check out.
A shipping cost of 15 € will be charged for all orders under 150 € for Europe, USA and Canada. We also offer Next Day Delivery, to receive the order on the 24 working hours with Fedex, the price is 18€.
  • Rest of the world
A shipping cost of 30 € will be charged for all orders for the Rest of the World. 
Track your order : Once your order has been shipped, you will receive an email confirmation with your shipping details and a tracking number. 
Customs duties may be applied to orders based on your locations. Customs fees are not included in the shipping cost.

 

We promise to deliver your order as quickly as possible. All shipments are sent within 24h following your order during working days.

Delivery time is between 1-7 working days.

 

Estimated shipping time frames:


Europe: 1-2 days

USA / Canada: 2-3 days

South America: 3-4 days

Australia: 3-4 days

Asia (Japan / South Korea / China / Russia): 3-4 days

 

For any special inquiries, please write to info@serafinesilk.com and we will be more than happy to help you.

 

RETURNS

We hope that you love your Serà fine silk creation as much as we do, but if you change your mind you have 14 days to return your goods

For a full refund or exchange, the items you ordered must be returned in perfect and unused condition within 14 days of dispatch.

Instructions:

Send an email to the following address: info@serafinesilk.com informing us of your intention of returning the item.

Package the items carefully in the original packaging, if possible, or otherwise use appropriate packaging for the shipment.

 

Send your return to:

Serà Fine Silk

Via Santa Croce, 16

20122 Milano

Italy

 

Please include in your package a signed letter stating the reason for your return and specify if you are exchanging the item or want a refund.

 

We'll check and accept your return within 5 working days of receipt of the parcel and send you an email to confirm the refund.

 

Exception: Face cover

Due to the nature of the product, for hygienic reasons we cannot accept any return and / or exchange of this kind of item. 

We suggest to return your parcel using a track and trace code. If parcels get lost during transport Serà fine silk is not responsible for a reimbursement.

Postage costs and shipping fees on returns for refunds and exchanges will be excluded from your refund, unless the item is faulty or if you received the incorrect item.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Remember that the refund will be made using the same payment method selected to pay for the original order.

The time it takes for the credit to appear on your account can vary according to the payment methods and the local banking procedures.

 

You can ship the item/s to: Serà Fine Silk, Via Santa Croce 16, 20122 Milan, Italy.

Please include in your package a signed letter stating the reason for your return and specify if you are exchanging the item or want a refund.

Postage costs and shipping fees on returns for refunds and exchanges will be excluded from your refund, unless the item is faulty or if you received the incorrect item.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

RETURNS: FAQ

Refunds are issued via the original payment method and will normally appear within 10 business days after the products have been received and quality checked by our operations team. Note the refund timing also depends on the processing time of your payment provider.

We are only able to refund the VAT charged for the returned items at the checkout, unfortunately we won’t be able to refund any tax or duties charged by local governments at the custom clearance. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by yourself to your local government or authority. We are unable to assist in you reclaiming any local tax or duties.

Due to the nature of customised and made-to-order orders, and the fact that they have been specially created for you, we will not be able to accept returns on these products.

You can send your items back in any safe and secure sealed package, but the items must be protected and therefore undamaged upon return to us. Ideally the package is returned in the box or package that it was sent in. Note any return that is not sent in a secure and sealed package, with the garment received in a new and unused condition, will result in the return being refused and the package/s sent back.