TERMS AND CONDITIONS
Please read these terms and conditions carefully
These terms and conditions are intended to ensure the best use of the www.serafinesilk.com website ("Website"), in compliance with the law and with respect for data protection and intellectual property rights.
1. Conditions for use of the website
The Website aims to promote the brand and products of SFS s.r.l..
The Website may be subject to changes and updates without notice.
Use of the Website implies acceptance by users of these terms and conditions and their commitment to respect them.
SFS s.r.l. informs users that these terms and conditions may be amended at any time.
Users will in particular benefit from the following Services: - purchasing products; - contacting customer services - participating in events and previews dedicated to our customers.
2. Intellectual property
The content of the Website, including, without limitation, any logo, trademark or photos published on the Website are the property of SFS s.r.l. or licensed by the right holders and are protected according to the intellectual property rights, or any other legal provision applicable. SFS s.r.l. owns all rights to these materials, or is licensed by the holders, even in respect to credit. SFS s.r.l. respects the intellectual property rights of third parties and all legal provisions to protect the interests of third parties, and takes all possible measures, with the means at its disposal, to ensure that the Website does not infringe the protected rights. However, if you believe that the Website may be violating any of your rights, SFS s.r.l. may remove the content in question after receiving written notice from the owner of the copyright, duly verified, at the address stated above. In this respect, a request may be sent via email to the following address: email@example.com.
3. Links to other websites
The Website contains links to other websites. SFS s.r.l. has no control over them, nor can it control or check the contents. It is therefore up to users to acquaint themselves with the undertakings given by each blog / social network / website they visit. In particular, we have no control over the practices of third-party websites regarding the collection and processing of personal data and privacy. It is up to users to acquaint themselves with SFS s.r.l. 's undertakings regarding data processing by reading the information presented to users on the Website, but also the undertakings given by any blog or social network or website associated with the Website that contains the links, and use only the websites whose content and usage rules they accept. SFS s.r.l. declines any responsibility for any link to another website which makes reference to the Website. The Website may be associated with that link and its content not specifically authorized by SFS s.r.l..
SFS s.r.l. regular updates its content and the devices on the Website that allow users to access and use the Website under the best conditions. However, SFS s.r.l. cannot guarantee the timeliness, accuracy and completeness of content on the web. Users are therefore fully aware of the fact that the content on the Website is provided for information only. In addition, SFS s.r.l. reserves the right to make changes to the Website at any time it deems appropriate, and cannot therefore provide users with prompt, secure and error-free access to the whole Website at all times and without interruption. Please note that changes may be made to the nature or extent of the services available. Please note that SFS s.r.l.cannot be held liable for any harm caused to a user by the actions of third parties who have used information published on the Website inappropriately. SFS s.r.l. cannot be held liable for any harm suffered by the user due to the characteristics of the network and/or technical configurations. Subject to legal provisions, these terms and conditions are subject to Italian law and all disputes concerning their application and interpretation will be submitted to the exclusive jurisdiction of the Court of Milano.
5. Limitation of liability
Subject to mandatory legal provisions, SFS s.r.l. will not be liable for any harm or injury arising from use of the Website or arising from any interruption in the operation of the Website, error, omission, interruption, defect, delay in operation of transmission, virus or loss of connection. Furthermore, SFS s.r.l. will not be liable for any harm or injury arising from use of or inability to use the material included in the Website or arising from the conduct of other users who violate these terms. The material on the Website may include technical inaccuracies or typographical errors. SFS s.r.l. may make changes or improvements at any time. The material on the Website is made available “as is” and without warranty of any kind, neither express nor implied, in accordance with and within the limits of applicable legislation. SFS s.r.l. gives no guarantee of any kind, including those of merchantability and fitness for use. SFS s.r.l. does not warrant that the functions contained in the materials will be uninterrupted or error-free, or that such defects will be corrected, or that this Website or the server that makes it available are free of viruses or harmful components. SFS s.r.l. makes no representations or warranties regarding the use or the results of the Website materials, in terms of their correctness, accuracy or reliability. The cost of repair, revision or correction will be borne entirely by the user and not SFS s.r.l.. Where national laws applicable to this agreement, other than the applicable law indicated below, prohibit the exclusion of warranty, the above exclusion will not apply.
6. Restrictions on the use of the website resources
The material from this Website and any other website on the World Wide Web owned, operated, licensed to, or controlled by SFS s.r.l. or any of its related, affiliated and subsidiary companies may not be copied, distributed, modified, republished, reproduced, downloaded or transmitted by any means, without the prior written consent of SFS s.r.l., without prejudice to the right to download a copy of the material on one computer for your personal use for non-commercial home use, provided that the information regarding the author, copyright or ownership rights are not removed or amended. Counterfeiting or use of the material for any other purpose constitutes a violation of the rights of SFS s.r.l.. The material on this Website is provided only for purposes authorized by law.
All comments, suggestions, ideas, graphic material or other information communicated to SFS s.r.l. will become the property of the same. Users hereby waive any right to compensation and/or consideration, whether financial or otherwise, in all respects. The information will not be subject to any duty of confidentiality. SFS s.r.l. will be free to use the information as it sees fit without this placing any obligation or responsibility upon SFS s.r.l.. SFS s.r.l. will have exclusive ownership of all present and future rights existing in relation to the information, wherever and of whatever nature it may be. Except as noted below in this paragraph, SFS s.r.l. will be authorized to use the information for any commercial purpose or otherwise, without compensation to those who have sent information. Any information communicated to SFS s.r.l., whether the author is identifiable or not, will be deemed to have been provided voluntarily. This information is for internal purposes only and will not be sold or transferred to third parties of SFS s.r.l. or other entities involved in the operation of this Website. The sender agrees to be responsible for any material submitted. The sender, and not SFS s.r.l., bears total responsibility for the message, including its legality, reliability, appropriateness, originality, and compliance with ownership rights.
The supply and sale of Products bearing the “Serà Fine Silk” brand (the “Products”), owned by the company SFS s.r.l. with registered offices at Via Santa Croce 16, 20122, Milano, Italy, Fiscal Code and VAT No. 11872260960, (“SFS” or the “Seller”), on serafinesilk.com website (the “Website”) shall be governed by these general conditions of sale (“General Conditions”). The distance selling of these Products via the Website shall be conducted by SFS s.r.l. as detailed in the following General Conditions, in compliance with applicable national regulations and European Directive 2011/83/EU on consumer rights. Website users can request further information from customer service staff by contacting the Seller's Customer Service Department by e-mail at the following email address: firstname.lastname@example.org.
For any other legal information, please refer to the sections of the Website relevant to each specific request.
1. Seller's sales policy
1.1 The Seller offers Products for sale on the Website and provides e-commerce services exclusively to users who purchase the Products via the Website (collectively the “Buyers” and individually the “Buyer”).
1.2 If the user, a potential Buyer, does not fall under the definition of a "consumer" but, on the contrary, is definable as a professional and is not therefore acting as defined in article 1.1 above, he/she is requested to refrain from entering into commercial transactions on the Website.
1.3 In view of its sales policy, the Seller reserves the right not to process orders from users who do not fall under the definition of a "consumer" and/or, in any case, any order which does not comply with its sales policy and/or is not in line with the provisions set out below.
1.4 These General Conditions shall exclusively govern the offer, submission and acceptance of purchase orders for Products purchased by Buyers on the Website (the “Orders”) and shall therefore govern the relationship between each Buyer and the Seller.
1.5 The General Conditions shall not however regulate the provision of services or the sale of products by third parties other than the Seller which are visible on the Website through links, banners or other hyperlinks. Buyers are advised to check the terms and conditions of sale of these products carefully before submitting orders and purchasing products and services of any kind offered by such third parties as the Seller hereby declares that it is not responsible for the supply of services and/or the sale of products by such third parties and/or, in general, any e-commerce transactions concluded between Website users and such third parties.
2. How to conclude the contract with the Seller
2.1 Orders may only be placed by individuals who have reached the age of majority and have full legal capacity. In order to conclude a contract with the Seller for the purpose of purchasing one or more Products on the Website (the “Contract”), the Buyer must complete the order form electronically. This will be viewed electronically by the Buyer immediately prior to the Contract being concluded (the “Order Form”) and sent to the Seller electronically, following the instructions that will be provided at the various stages of completion of the Contract.
2.2 Before proceeding with the purchase of the Products by sending the Order Form, the Buyer will be asked to read the General Conditions and the clause regarding the Buyer's right of withdrawal carefully.
2.3 The Order Form will provide summary information about the essential features of each Product purchased, its price (including any applicable taxes or taxes) and shipping costs (including any additional costs that the Buyer is required to pay for having opted for a specific type of shipment and delivery that differs from and/or is faster than the one defined by the Seller as "standard"). The Contract is deemed to have been completed and therefore concluded upon receipt by the Seller, by electronic means, of the Order Form and only after the Seller has verified the correctness of all the information contained therein concerning the Order made by the Buyer.
2.4 Once received by the Seller, the Order Form will be filed in the Seller's database for the period of time required to fulfill the Orders and, in any case, always in accordance with the terms of the law. The Buyer may access the Order Form by going to the "My Order" section.
2.5 When the Order Form is submitted, the Buyer will be informed that this submission implies an obligation to pay the stated price.
2.6 Once the Contract has been concluded, the Seller will take charge of the Order and proceed with its fulfillment.
2.7 The Seller will not be able to fulfill Orders that do not provide a sufficient guarantee of solvency and/or that are incomplete or incorrect, or in the event that the Products ordered are not available. In these cases, the Seller will inform the Buyer by email that the Contract cannot be considered concluded and that therefore the Seller will not be able to fulfill the Order, specifying its reasons. If the Products on the Website are no longer available or on sale at the time of the Customer's last access to the Website or at the time of submitting the Order Form, the Seller will notify the Buyer promptly, and in any case within thirty (30) days of the day following the date of submission of the Order, of the potential unavailability of the Products included in the Order. In these cases, if the Buyer has already submitted the Order Form and paid the relevant price, the Seller will reimburse the Purchaser for the sums paid by the Buyer and the Contract will be terminated. The Seller will not be required to repay any other amount to the Buyer in any respect.
2.8 In submitting the Order Form electronically, the Buyer accepts unconditionally and agrees to observe the provisions of these General Conditions in his/her relations with the Seller. If the Buyer does not agree with any of the terms stated in the General Conditions, he/she is asked to refrain from submitting the Order Form.
2.10 Once the Contract is concluded, the Seller will send the Buyer an Order receipt by email.
3. Warranties and statement of product prices
3.1 The Website only offers original Products for sale.
3.2 The Seller does not sell on the Website any product of inferior quality based on the standards applicable to similar products offered on the market.
3.3 The essential features of the Products are presented on the Website within each "product data sheet". However, for reasons not attributable to the Seller and, in any case, as a result of the Internet browser and/or the way they are displayed on the devices used by the Buyer, the images and colors of the Products offered for sale on the Website may not correspond to the actual ones. SFS s.r.l. hereby expressly declines any responsibility in this respect.
3.4 The Product prices may be subject to updates. It will be the Buyer's responsibility to check the final selling price of the Product he/she intends to purchase before completing and submitting the respective Order Form.
3.5 Purchase requests from countries outside the European Union cannot be accepted by the Seller.
3.6 In the event of the Buyer exercising his/her right of withdrawal, the Seller will be entitled not to accept the return of the Products or not to fully refund the amounts paid by the Buyer for the purchase of Products which, when returned, are missing the original box and/or have had their essential and/or qualitative characteristics altered and/or have been damaged in some way.
4.1 The Buyer may choose any one of the payment methods stated in the Order Form to pay for the Products and the respective shipping and delivery costs. Under no circumstances will the Buyer be charged higher costs than those actually incurred by the Seller in relation to the payment method selected.
4.3 The Product purchase price and shipping costs, as stated in the Order Form, will be charged to the Buyer's current account at the time of shipment of the Products purchased.
5. Customer service
5.1 The Buyer can request any information via email to the customer service provided by the Seller.
6. Applicable law and dispute resolution
6.1 The General Conditions are governed by Italian law and particular by Legislative Decree No. 206 of 6 September 2005 (otherwise known as the Consumer Code) in Chapter 1 “Consumer rights in contracts", with specific reference to regulations regarding distance contracts and legislative decree no. 70 of 9 April 2003 on certain aspects of e-commerce.
7. Amendments and updates
The General Conditions, including the warranties contained therein, are accepted by the Buyer in the version published at the time when the purchase is made. The Seller reserves the right to amend the General Conditions, including in the event of legislative changes, and the updated version of the General Conditions will become effective from the moment it is published on the Website.
MILANO (MI) VIA SANTA CROCE 16, 20122, MILANO