RETURN POLICY

Return policy

 

If you want to return a item, send an email to info@serafinesilk.com and we will send all needed infos to you.

The aim of Francesca Serafin ("the Seller") is to ensure the complete satisfaction of the buyer of "Serà Fine Silk" products available for purchase on the Website (hereinafter referred to respectively as ("Buyer" and "Products"). Buyers who are not satisfied with their purchase order ("Order"), may exercise their right of withdrawal, without penalty, within fifteen (15) days of having receive the Products in the Order. Returned Products must be delivered to the courier indicated by Seller within fifteen (15) days of the date of receipt of the Products in the Order. Products may be returned by the Buyer by shipment via the courier specified by the Seller or by other shippers.

Conditions for exercising the right of withdrawal
The right of withdrawal is understood to be exercised correctly if the following conditions are fully respected:

a. an explicit statement of the Buyer's decision to terminate the Contract must be sent by email (info@serafinesilk.com) to the Seller within fifteen (15) days of receipt of the Products.
b. the Products must not be used, worn, washed or damaged in any way;
c. the Products must be returned in their original box;
d. the returned Products must be delivered to the shipper within fifteen (15) days of the time they are received.

If all the conditions required to proceed with the return are fulfilled, the Seller will refund the full price of the returned Products to the Buyer. If the Buyer is returning the product(s) because of defects to the product(s), the Seller will bear the costs of return shipping. However, for any other reason, the Buyer will bear the costs of return shipping for the product(s). Extenuating circumstances will be determined at the discretion of the seller. 
The Buyer will be contacted if the return cannot be accepted because it does not fulfill the conditions stated in the previous paragraph, in which case, the Products will be returned. If the Buyer refuses this shipment, the Seller reserves the right to withhold the Products and the corresponding purchase price.

Refund time and method
After the Seller has received the return and checked that all the requirements for the return are met, the Buyer will receive a confirmation email accepting the return, or, if the value of the Products returned is found to have diminished, the Buyer will receive an email stating the amount withheld from the refund. Regardless of the method of payment used by the Buyer (e.g. credit/debit card, PayPal), the refund will be made by the Seller in the shortest possible time and in any case within fifteen (15) days of the date on which the return is accepted.
The actual time within which the amount due will be credited or in any case within which the amounts paid by the Buyer to purchase the Products will be returned will depend on the payment method used, as specified below:
purchase by credit/debit card: the refund time depends on the credit/debit card operating company, but is normally within fourteen (14) days.
purchase by PayPal: the refund will be paid into the Buyer's PayPal account and will be immediately visible. Reimbursement to the credit card from the Buyer's PayPal account will depend on the card issuer.

Return procedure and conditions 
We would like to ensure that you have the best customer experience while visiting our website and during your shopping, which is why we have made our returns policy even easier and quicker.
If you are not fully satisfied with your purchase, you can return any item purchased in our store within 15 days of the order date.
Make sure the items are in the same condition you received them in and in their original packaging. Products that belong to the same order must be returned to us at the same time and in one package. In order to avoid incurring extra costs, returns must always be sent from the same country in which the order was received.
Before returning your goods, please read all the Return Conditions carefully.

Instructions for shipping returns
Package the items carefully in the original packaging, if possible, or otherwise use appropriate packaging for the shipment.
Send an email to the following address: info@serafinesilk.com. 
We'll check and accept your return within 5 working days of receipt of the parcel and send you an email to confirm the refund.
The refund will always include the price of the items returned but not the shipping costs. 
Remember that the refund will be made using the same payment method selected to pay for the original order.
The time it takes for the credit to appear on your account can vary according to the payment methods and the local banking procedures.

Please send your return to:
Serà Fine Silk
Via Santa Croce, 16

20122 Milano

Italy

Exception: Face cover

Due to the nature of the product, for hygienic reasons we cannot accept any return and / or exchange of this kind of item.