SHIPPING & RETURNS
Due to the current Coronavirus outbreak, we may experience some delays with the shipping caused by the heath emergency.
But even in this tough moment, we want to ensure you the best service.
Our online shop remains active and running, although there will be some delays in the shipping, as it may take a little longer to access the shipping warehouse and postage service according to the current healthcare regulations.
We apologise for the wait, we are doing our best to make you receive it as soon as possibile and, at the same, keep our staff safe.
Your order will be shipped within 4/5 days, and we will send you an email with the tracking number of your shipping, to update you on the status of your order.
If you have any questions, write to our customer service at email@example.com
COSTS & FREE SHIPPING
We ship worldwide using Fedex, SDA, UPS and TNT.
We offer free shipping to all orders across Italy on all orders over 50 €, which will automatically be added at the check out. A shipping cost of 7 € will be charged for all orders under 50 €. The delivery is made with SDA, DHL, Bartolini or UPS and it requires 3 to 5 working days.
Same day delivery is available for MILANO area only, with orders before 10 AM. [*COVID-19 UPDATE: due to the current situation and to the due healthcare regulations, same day delivery for Milano is momentarily not available. This service will be restored as soon as possible* ]
- Europe, USA and Canada
We offer free shipping to Europe, USA and Canada on all orders over 150 €, which will automatically be added at the check out. A shipping cost of 12 € will be charged for all orders under 150 €. At the check out it is possible to choose the Next Day Delivery, to receive the order on the 24 working hours with Fedex, the price is 18€.
- Rest of the world
Track your order : Once your order has been shipped, you will receive an email confirmation with your shipping details and a tracking number.
We promise to deliver your order as quickly as possible. All shipments are sent within 24h following your order during working days.
Delivery time is between 1-7 working days.
Estimated shipping time frames:
Europe: 1-2 days
USA / Canada: 2-3 days
South America: 3-4 days
Asia (Japan / South Korea / China / Russia): 3-4 days
For any special inquiries, please write to firstname.lastname@example.org and we will be more than happy to help you.
We hope that you love your Serà fine silk creation as much as we do, but if you change your mind you have 14 days to return your goods.
For a full refund or exchange, the items you ordered must be returned in perfect and unused condition within 14 days of dispatch.
You can ship the item/s to: Serà Fine Silk, Via Santa Croce 16, 20122 Milan, Italy.
Please include in your package a signed letter stating the reason for your return and specify if you are exchanging the item or want a refund.
Postage costs on returns for refunds and exchanges will not be refunded unless the item/s are defective.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.